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Dundalk Leisurecraft Policies

IMPORTANT: Please make sure to read our Delivery, Unloading and Change of Address Policy and Shipping Terms PRIOR to purchase. Any charges that may incur will be billed to customers. Third Party fees will be shouldered by the purchaser if the Policies are not followed.

**These policies and statements listed below are for Dundalk LeisureCraft products ONLY and does not imply to other brands listen on our website https://ziahcare.com.

Warranties

Canadian Timber Collection | Dundalk Units

The Canadian Timber Collection by Dundalk LeisureCraft Inc. saunas are warranted against defects in materials and workmanship under normal/residential use for a period of three (3) years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna, (eg. Tightening bands on the barrels, cleaning or staining the sauna) refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 3 year warranty.

Hot Tubs

The Dundalk Collection by LeisureCraft Inc. Hot Tubs are warranted against defects in materials and workmanship under normal/residential use for a period of five (5) years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna, (eg. cleaning or staining the sauna) refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 5 year warranty.

This warranty does not cover burned or melted hot tub heaters do to starting the fire without water in the heater and hot tub, DO NOT light a fire in the heater until the heater and tub or both full with water.

Outdoor Showers

Dundalk LeisureCraft Inc. warrants our outdoor showers against defects in materials and workmanship under normal/residential use for a period of five (5) years, as applicable, from the date of receipt of the product by the original end-user consumer. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the outdoor shower, (eg. plumbing, cleaning or staining the shower) refer to your outdoor shower assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 5 year warranty.

Order Cancelation Policy

1) Up to 14 days from order entry – you can cancel the order without penalty

2) After 14 days, a $65.00 cancelation fee will apply

3) Within 7 days of the ship date, the order cannot be canceled

4) For all Canadian Timber Collection products, you will have 24 hours to cancel the order for the $65.00 cancelation fee

Order Change Policy

1) Up to 14 days from order entry – you can edit/change the order without penalty

2) After 14 days, a $65.00 edit/change fee would apply 

Examples: adding removing products, adding removing options, changing the ship to address, changing the shipping method, etc.

3) Within 7 days of the ship date, the order cannot be edited or changed

4) After the product has shipped, if you want to change the ship to address, a $250 fee will apply

5) For all Canadian Timber Collection products, you will have 24 hours to change the order for the $65.00 change fee. After 24 hours, the order can not be changed.

Return Policy

1) Our stated return policy is: We do not accept returns

a. It is very expensive to return products back across the border

2) If a product must be returned to the factory, the following will apply:

a. 20% Restocking fee
b. Customer will be responsible for any and all shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund

Dundalk LeisureCraft Responsibilities

1) Building and packing your sauna in a crate

2) Arranging for shipping to your home

Trucking Company Responsibilities

1) Making an appointment to deliver your sauna

2) Delivering your sauna to the end of your driveway or curbside

a. The trucking company is NOT responsible for unloading the sauna
b. The trucking company is NOT going to back their truck into your driveway
c. Most times the trucking company will deliver with an 18 wheel truck
i. Will this size truck fit on your road or neighborhood?

3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.

4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer needs to decide how they are going to get the crate off the truck.

Customer Responsibilities

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery

2) Determining how the sauna is going to be unloaded from the truck

a. Crates will vary from 6 feet long to 14 feet long
b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna

3) Customer is responsible for unloading the sauna crate from the truck

 Suggested methods for unloading the truck:

 1. Use a forklift or other mechanical piece of equipment

- When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.

2. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home

3. Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck

4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact us or Dundalk, so we can contact the shipper.

a. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”

Unloading Crates

Per Dundalk’s shipping terms, the customer is responsible for getting the crate off the delivery truck.

If the crate is 92” or shorter, it will fit on a liftgate, and the customer and the truck driver can lower the crate to the ground.

If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground.

Therefore, the customer will need to do one of the following options:

1) Arrange for a crew of people to help unload the crate by hand

2) Arrange for a piece of equipment to be available to unload the crate

3) Use a trailer and pick up the crate at the delivery terminal

4) Rent a tilt tow truck and pick up the crate at the delivery terminal

If the customer cannot do any of the above and they want to arrange for a tilt tow truck, we will provide this service for a cost. The cost will be $500.

Change of Ship to Address

If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory, there will be a $250 charge for this service.