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Frequently Asked Questions

Your questions answered.

FAQs

Company

Why should I buy from ZiahCare?

At ZiahCare, we believe that every individual deserves to experience a fulfilling and balanced life, and we understand that life's journey is unique for each of us. We are dedicated to providing premium at-home wellness solutions tailored to the specific needs and aspirations of our valued customers who are seeking to improve their health and overall well-being.

As a compassionate and empathetic brand, we recognize that the journey to self-discovery and personal wellness is an ongoing process that encompasses physical, emotional, mental, and spiritual dimensions. With this understanding, we have curated a diverse selection of top-tier therapeutic products, meticulously designed to cater to these various aspects of well-being, while ensuring the utmost quality and efficacy.

What payment methods do you accept?

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal, Stripe, Google Pay, and Apple Pay
  • 0% APR Financing Options: Klarna & Affirm

Can I trust your content?

Absolutely. At ZiahCare, we're committed to providing trustworthy, clear, and accurate wellness information tailored for at-home solutions. Our rigorous Editorial Process, founded on four principles—maintaining trust, upholding journalistic standards, emphasizing accuracy and empathy, and continuously updating content—ensures the highest content quality. We value transparency, evidence-based recommendations, and inclusivity, ensuring our community receives relevant and actionable advice. Your well-being is paramount, and with ZiahCare, you're equipped with knowledge and support for a healthier, pain-free life.

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Ordering

What happens after I place my order?

After you place an order with ZiahCare, here's what you can expect:

Assignment of a Personal Account Representative: Immediately upon ordering, a dedicated representative is assigned to you. This individual:

  • Acts as your single point of contact, ensuring you always have someone familiar with your specific order details.
  • Reaches out to clarify the shipping process tailored to your purchase, eliminating any guesswork or need to sift through generic information.
  • Facilitates swift and efficient communication, knowing your order details, which makes addressing any queries or issues more streamlined.

Receive Real-Time Updates:

  • ZiahCare champions direct communication. As your order progresses, you'll receive real-time updates from our brands about lead times, production updates, and any other pertinent information.
  • This commitment to keeping you informed underscores our principle of 100% transparency. You're always in the know, without any vague timelines or withheld details.
  • If there are any changes in production or lead times, we ensure you're updated promptly, enabling you to adjust any plans, be it delivery schedules or setup arrangements, on your end.
  • In essence, our focus at ZiahCare is ensuring transparency and personalized attention throughout your order process, echoing our unwavering dedication to customer satisfaction and trust.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Our products have varying shipping lead times, ranging from 1 week to 12 weeks for larger or custom-made items. Please refer to the directory for each brand's specific Shipping & Delivery lead times and policies.

Under the "Shipping & Delivery" Tab on each product page, you should see the specific lead times for that specific product / brand.

If you have questions about a particular item, be sure to contact us directly!

Returns and Refunds

How do I return a product?

To initiate a return, please submit a ticket in our Support Center.

*Please note that most products require a 20% restocking fee + cost to ship the item back.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

What is your Cancellation Policy?

Should you wish to cancel an order, promptly contact our customer service team via email or phone to evade return shipping charges. Cancellations made before the order is processed will be fully refunded. However, if the cancellation occurs after the items have been processed, they will fall under our 30-Day Return Policy and be liable for return shipping fees.

Please note, any order exceeding $5,000 will incur a 10% cancellation fee, irrespective of the order's progression.

Kindly understand that all custom-made items, given their tailored manufacturing process, are final sales and cannot be cancelled or returned.

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to help@ziahcare.com and we will work with the manufacturer in getting it fixed. If you item(s) do arrive damaged, the damage must be reported with 48 hours.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.