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Jawku Policies

The customer has 30 days to return an item or exchange for a different item. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, the item must be unused or in the same condition that you received it. It must also be in the original packaging.

ZiahCare does have the right to refuse any package that is returned. For your refund to be processed and inspected the item MUST be time stamped from Postal Services within your 30-day return period. If the item is time stamped outside of that window, ZiahCare does have the right to refuse your package/resend out your package and not issue the refund. (Some situations may extend the deadline for returns such warranty reasons).

You will be responsible for paying for your own shipping costs for returning your item if for a refund and not for an exchange/replacement. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. Even for orders that qualify for free shipping, when the item is returned for a refund the original shipping cost will be deducted from the refund that is processed. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When your return is received and inspected, we will notify you of the approval or rejection of your package. If your package is approved, you should receive an email notification of the refund being processed. The refund can only be refunded to the original payment method and may take 1-3 business days to go into your account based off your bank service.

There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

** Note all online orders will be deducted an additional 5% restocking fee if returned opened**information.

Jawku products come with a 2 year warranty on all defected parts.

Please email support@ziahcare.com for more information regarding any of the statements listed above.