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King Kool Policies

Cancellations:

You are welcome to cancel your order within 7 days of the date the order was placed. We do build these plunges with the add ons that you choose, so each tub is going to be different depending on whats been ordered. Please allow several business days for the refund/cancellation to process.

Returns:

Returns will be accepted within 15 days after delivery. The customer will be charged for the cost of shipping and handling and the plunge will only be accepted if the plunge doesn't show significant signs of damage caused by the customer. The refund will be processed as soon as the plunge is back in King Kool's hands.

Warranties

1. Inner Components Warranty: King Kool Plunge provides a comprehensive 2-year warranty on all inner components. This includes the motor, pump, control system, and any electrical components. In the unlikely event of any manufacturing defects or malfunctions within the specified period, we will repair or replace the affected parts at no additional cost to you.

2. Acrylic Reservoir Warranty: The acrylic reservoir, the core element of your King Kool Plunge, is backed by a 2-year warranty. Crafted with precision using top-grade materials, our reservoir ensures longevity and performance. Should any structural defects or abnormalities arise from regular use, we will repair or replace the acrylic reservoir to restore its functionality.

Terms and Conditions:

a) The warranty period commences from the date of purchase and applies solely to the original owner. It is non-transferable.

b) The warranty covers manufacturing defects and malfunctions under normal usage conditions. Damage caused by improper installation, misuse, neglect, or unauthorized modifications is not
covered.

c) All repair or replacement work must be carried out by authorized service personnel or approved technicians to maintain the warranty's validity.

d) Cosmetic imperfections, such as minor scratches or wear resulting from regular use, are not covered under this warranty.

e) Any transportation costs associated with repair or replacement are not covered by the warranty.

f) Regular maintenance of the King Kool Plunge is the responsibility of the customer. It is important to follow the provided maintenance guidelines, including proper cleaning and upkeep of the inner components and acrylic reservoir, to ensure optimal performance and prolong the lifespan of the product.