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ROPEFLEX Warranty

FRAME (EXCLUDES COATINGS) 10 YEARS
STRUCTURAL COMPONENTS 10 YEARS
PULLEYS 3 YEARS
BEARINGS 3 YEARS
LABOR 1 YEAR
ELECTRONICS 1 YEAR
UPHOLSTERY 6 MONTHS
ACCESSORIES 6 MONTHS

 

At ROPEFLEX, our primary goal is to provide consumers with the best commitment to service and support in the industry. Our philosophy is to design and build extremely reliable fitness equipment using the highest quality materials. The result is better products at the best value. We source our materials from within the United States, and all our products are built in California using state of the art manufacturing facilities.

Returns

You may return or exchange an unused item in new condition within 15 days of delivery. Shipping fees associated with returns and exchanges will be customers sole responsibility.

All items must include original packaging. Items that are used or damaged may be denied a refund or exchange.

Return Exceptions

All Final Sale items cannot be returned. Other non-returnable purchases include made-to-order items and closeout items.

Items returned incomplete or without the original packaging may be denied a refund or exchange.

Return Process

Please allow up to 5-8 business days for your return or exchange to be processed on the original item(s) has been received.

In most cases your refund will automatically go back to the original form of payment used for the purchase.

Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.

If you have questions or received an incorrect or damaged item, please Contact Us .

ROPEFLEX Return Address

ROPEFLEX | HIPEQ
100 Glenn Way, Unit 5
Attn: Returns
San Carlos, CA 94070

Cancellation Policy

Order for stocked items may be cancelled at any time prior to shipment. Made-to-order items may be canceled within 48 hours of placing an order.

When will my order ship?

Packages are generally dispatched within 15 days after receipt of payment and are shipped via UPS, FedEx or Freight ground service with tracking and drop-off with signature. If you prefer delivery by other providers, please contact us before choosing a product, additional charges may be applied. Shipping fees include handling and packing fees as well as postage costs on smaller items. Handling fees are fixed, whereas transport fees vary according to volume and total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. We take special care to protect all objects. Boxes are amply sized, and your items are well-protected.

What if my order arrives damaged?

There are two categories of freight damage:

NOTATED DAMAGE:

Damages are notated when the damage is specifically written on the delivery receipt and/or are refused. We must be notified of the damage and/or refusal as soon as possible so that we may file a damage claim with the freight company. You are encouraged to take photographs of the damage and email them to us at support@hipeq.com. If the driver did not remove the goods at the time of delivery, you must retain the product and all of the packaging including the stretch-wrap, carton and any foam it contained. The freight company may or may not come back to inspect and remove the merchandise. If they do not remove the product then wait until we authorize you to dispose of it.

CONCEALED DAMAGE: 

Damage that is found after the driver has left and was not notated on the delivery receipt is concealed damage. Replacement or repair costs will apply on all concealed damages. It is your responsibility to inspect the entire shipment before the driver leaves. Failure to do so releases our company from all liability. If concealed damaged is discovered please notify us within 24 hours (excluding weekends). We require that all original packaging materials including stretch-wrap, carton and any foam contained therein be retained until we advise you it may be discarded. You are encouraged to take photographs of the outer and inner packaging as well as the damaged product. We will ship a replacement as soon as possible at cost to you. (See additional information on “Concealed Damage” information sheet).

All freight companies allow a specific amount of time for you to inspect your shipment before the driver leaves. The time limits are based on the total weight of your shipment. If the driver refuses to wait, then you must call us immediately and contact your local delivering terminal. Normally you will have 15 to 30 minutes to inspect the shipment.

If you signed for the carton without notating any damage on the delivery receipt you have signed the goods as “Free and Clear.” A notation of “Subject to Inspection” or “Possible Damage” on the delivery receipt is not acceptable and is viewed the same as if it were signed clear. If damage is not specifically notated on the delivery receipt, the delivering freight line will not accept responsibility for the damage. That means that we will not be reimbursed for the damaged merchandise and freight charges; therefore, we cannot provide replacements to you free of charge. You will be responsible for any replacement costs.

We advise all dealers and end users to carefully read our policies which contain information on what to do if your shipment is damaged and outlines our procedures for resolving the situation. Our policies are directly impacted by freight companies as we have to follow their rules and regulations when submitting a damage claim.

Damages that occur in transit are unfortunate. Our policies are in place to expedite the process of sending replacements or repairing as quickly as possible. Please, do not hesitate to call if you have any questions regarding our policy on accepting freight shipments: 650-397-2078

What makes ROPEFLEX machines attractive is the fact that they are low maintenance. Our direct drive magnetic resistance mechanism is virtually maintenance-free and does not employ gears, belts, or pulleys. We designed our equipment right from the start, using computer-aided design, and we perform rigorous testing indoors and outdoors. In addition, we can customize any of our products to the customers’ specific needs, while maintaining the same high-quality service and support as we do for our standard line of equipment.

ROPEFLEX Equipment Features:

- Precision Welded Laser Cut Commercial Gym Quality strength equipment made in the United States

- US made cushions are made using 2-inch thick 8lb Foam Padding and high quality vinyl

- Our proprietary smooth, quiet and self-adjusting resistance technology

- US made highest quality polyester double braided rope

- Heavy 11-gauge (0.120 inch wall) tubing frames provide strength and durability

- Nickel or Zinc plated and stainless-steel attachment hardware

We believe in our products and strive to offer the simplest and fastest resolution to all equipment related concerns. Our warranty service program gives its customers the option to return the product for repair, exchange or refund if the product is determined to be defective.