Free Domestic Shipping

Buy Now, Pay Later Learn more

Mon-Fri: 9am - 5pm PST +1 (877) 358-5571

TrueForm Policies

TrueForm Runner Warranty

Feature Warranty Period
Frame 20 years (Excludes cosmetic damage due to wear and tear)
Tread Mechanism 5 years
Tread Surface Kreiburg® Rubber: 5 yrs*, Turf: 3 years*, Track: 3 years*, Naboso®: 3 years*^
LED Display 3 years
Labor 2 years
Warranty Shipping 3 years (Return shipping to Connecticut, USA sales only)

 

* from date of original purchase

^ warranty only good for barefoot running

TrueForm Trainer Warranty

 

Feature Warranty Period
Frame 10 years (Excludes cosmetic damage due to wear and tear)
Tread Mechanism 2 years
Tread Surface 2 years
LED Display 2 years
Labor 1 year
Warranty Shipping 1 year (Return shipping to Connecticut, USA sales only)

 

Returns and Restocking

If you decide to return your TrueForm Runner/Trainer, we accept returns for a refund or credit towards a Trainer/Runner, up to 30 days from delivery date, minus all original and return shipping & handling fees. The machine must be returned in new, unused condition on the original pallet. If not returned in its original packaging, in new condition, and on a pallet, a 20% restocking charge will be deducted from the credit balance.

Warranty Exceptions

• The warranty covers the original owner only and is non-transferable, except where required by law.

• The warranty does not cover damage or equipment failure resulting from misuse, abuse, or failure to comply with electrical codes.

• The warranty is void if the product or accessories are modified.

• The warranty is void if there's a failure to provide maintenance as detailed in the manual.

• Movement of the TrueForm Trainer or Runner to a location outside the contiguous United States invalidates the warranty, except for treadmills purchased and delivered to Alaska, Puerto Rico, and Hawaii, which will continue to carry the TrueForm warranty if they are moved to one of the contiguous states.