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VersaClimber Policies


VersaClimber is the world's premier vertical exercise equipment machine, and it is backed by the industry’s longest warranty. Unlike our competitors, we provide a lifetime warranty for at home personal, non-commercial space; and a 5-year warranty for commercial use customers. Some conditions & exclusions apply.


Heart Rate, Inc. (H.R.I.) warrants to the original purchaser that our VersaClimbers are free from defects in material and workmanship under normal use and maintenance subject to the terms and conditions Hereafter set forth. Except for the above warranty, it is expressly agreed that NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE or of a particular use nor any warranty of any kind whatsoever express, implied or statutory is made by Heart Rate Inc. (HRI)

This warranty does not cover any damage caused by misuse, tampering, negligence, accidents, abnormal conditions, lack of adequate maintenance or unauthorized service or alterations to the product.

Liability of H.R.I. is limited to either repair or replacement of the defective part or the replacement of the machine at the option of H.R.I. on an exchange basis, with the customer bearing all costs of shipping and handling to and from the factory.

Length of Warranty:

 *Consumer use is defined as a personal machine used by a single person or family in a home setting/non-commercial space. Everything else is commercial use.

**Lifetime warranty is non-transferrable from original recipient of the machine.

During the first year, all labor is covered by the warranty. All labor repairs will be performed at the factory on warranty and non-warranty parts.

This warranty does not cover paint deterioration, discoloration, chipping or rust. After all of the foregoing conditions have been complied with, if H.R.I. shall thereupon attempt repairs and /or replacements which shall for any reason fail, H.R.I.'s shall be allowed to continue to attempt to remedy any defects for so long a period of time as, In H.R.I. sole judgment, such attempt is justified.

The foregoing shall be the buyer's sole and exclusive remedy, whether based on or otherwise, and H.R.I. shall not be liable for any injuries to persons or property. In no event shall H.R.I. be liable for incidental or consequential damages to commercial losses, nor for any other loss or damages except as above set forth.

This warranty is expressly in lieu of all other warranties, express or implied, and of all other obligations or liability on the part of H.R.I. No person, firm or corporation is authorized to assume any other liability on behalf of H.R.I.

This warranty is non-transferrable from original recipient.

Return Policy

While we fully believe in the products we sell, we understand that you might have second thoughts or it may not be everything you hoped for. For that reason, we offer a 15-day Return Policy for refund less shipping.


If you are not 100% satisfied with your VersaClimber, you may return within fifteen (15) days after delivery for a full refund less shipping costs.

All shipping and freight charges “to” and “from” are non-refundable. Customer pays all shipping obligation.

If your VersaClimber is returned damaged caused by neglect, oversight, carelessness, not properly packaged, with missing parts, or otherwise shows signs of abuse, VersaClimber reserves the right to refuse a refund or to charge additional restocking fee.

All returns must be authorized before VersaClimber is to be shipped back for refund. Please contact your sales rep or the reseller from where you purchased the VersaClimber, for authorization, return instructions and procedure.

All other returns that exceed our 15 day return policy may be subject to 15% restocking fee.

All returns must be shipped in the original VersaClimber packaging. If packaging has been lost or thrown away, we will sell you new product packaging.

Refunds for purchases will be credited back to the original payment method only.