General Inquiries
Frequently Asked Questions
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
What payment methods do you accept?
What payment methods do you accept?
- Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
- PayPal, Stripe, Google Pay, and Apple Pay
- Financing Options: Klarna & Affirm
How do I return a product?
How do I return a product?
To initiate a return, please submit a ticket in our Support Center or fill out the form above.
**Please note that most products require a 20% restocking fee + cost to ship the item back.
How long will it take to receive my order?
How long will it take to receive my order?
Our products have varying shipping lead times, ranging from 1 week to 12 weeks for larger or custom-made items. Please refer to the directory for each brand's specific Shipping & Delivery lead times and policies.
Under the "Shipping & Delivery" Tab on each product page, you should see the specific lead times for that specific product / brand.
If you have questions about a particular item, be sure to contact us directly!
Can I trust your content?
Can I trust your content?
Absolutely! At ZiahCare, we're committed to providing trustworthy, clear, and accurate wellness information tailored to help you along your journey of self-actualization. Our rigorous Editorial Process, founded on four principles—maintaining trust, upholding journalistic standards, emphasizing accuracy and empathy, and continuously updating content—ensures the highest content quality.
We value transparency, evidence-based recommendations, and inclusivity, ensuring our community receives relevant and actionable advice. Your well-being is paramount, and with ZiahCare, you're equipped with knowledge and support for a happier, healthier life.
Click here to learn more.
What if my product is damaged?
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to help@ziahcare.com and we will work with you to get this problem resolved.